Terms and Conditions – prettypearl.store

Welcome to Pretty Pearl, a brand owned and operated by Pipabase Enterprises. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. Introduction

Pretty Pearl offers a wide range of kids’ essentials, including lunch boxes, bags, bottles, and other related products. These Terms and Conditions govern your use of our website and services. By using our website, you confirm that you accept these Terms and Conditions in full. If you do not agree, please refrain from using our services.

2. Ownership

All content, trademarks, and materials displayed on this website are the property of Pipabase Enterprises unless otherwise stated. Unauthorized use of any content is strictly prohibited.

3. Products and Services

Pretty Pearl strives to provide accurate product descriptions, images, pricing, and availability. However, we do not guarantee that product descriptions, images, or other content on our website are entirely error-free. Actual product colours, designs, and appearances may vary slightly due to screen settings or product variations.

All products are subject to availability, and we reserve the right to discontinue any product without prior notice.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to modify prices at any time. Such changes will not affect orders that have already been confirmed, except where required by law or in the event of an evident pricing error.
Payments must be made through the authorized payment methods and payment gateways available on our website.

5. Shipping and Delivery

We aim to dispatch orders within the specified processing time.
Delivery timelines depend on the delivery address, courier partner, and other operational factors.
Delays may occur due to unforeseen circumstances, including weather conditions, logistics disruptions, or other events beyond our reasonable control.
We will make reasonable efforts to assist customers with delivery-related concerns.

6. Returns, Replacements and Refunds

At Pretty Pearl, we strive to deliver quality products to our customers. We do not offer unconditional returns or refunds. Return, replacement, or refund requests will be considered under the following circumstances:

The product has a genuine manufacturing defect.
The customer receives an incorrect product.
The order is incomplete or an item is missing.

To request a return, replacement, or refund, please contact our customer care team within 48 hours of receiving the product, providing your order details and clear photographs or videos of the issue, where applicable.

All requests are subject to verification and approval by Pretty Pearl.

Please note:

Products must remain unused and, wherever applicable, be returned in their original packaging with tags and accessories intact.
Customers must not return products without prior approval and instructions from our customer care team.
Return shipping arrangements and charges will be communicated during the approval process.
Shipping charges, if any, are non-refundable unless otherwise required by applicable law.
If a refund is approved, it will be processed to the original payment method within 7–10 business days after the returned product has been received and inspected. Actual crediting time may depend on the payment provider or bank.
Products damaged through misuse, improper handling, or normal wear and tear may not qualify for a return, replacement, or refund.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

7. User Responsibilities

You agree to use our website and services only for lawful purposes.
You shall not engage in activities that disrupt the website’s functionality or compromise its security.
You agree to provide accurate and complete information when placing an order.
Any misuse of our website or its content may result in suspension of access and appropriate legal action.

8. Privacy Policy

Your personal information is collected, processed, and stored in accordance with our Privacy Policy. By using our services, you acknowledge the handling of your personal information as described in that policy and applicable law.

9. Limitation of Liability

To the extent permitted by applicable law, Pipabase Enterprises and Pretty Pearl shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, or affects any consumer rights that cannot lawfully be waived.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Subject to applicable consumer protection laws and the jurisdiction of competent authorities, disputes arising from these Terms and Conditions shall be handled by the competent courts in Palanpur, Gujarat.

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions from time to time. Any revised version will be published on our website with the updated effective date, where appropriate. Continued use of our website after the revised terms take effect constitutes acceptance of the updated terms, to the extent permitted by applicable law.